products & ingredients
what are the health benefits of beeswax candles?
Beeswax candles are considered to be natural air purifiers, cleansing the air of pollutants, allergens and bacteria. When beeswax candles are lit, they release negative ions into the air. The negative ions attach to and neutralize the positive particles (pollutants, allergens, dust, etc.). Once attached, they become too heavy to continue floating and fall to the ground where it gets swept up in normal cleaning routines.
Beeswax is also hypo-allergenic so it's a great candle solution for people with allergies or other sensitivities.
are paraffin and soy candles bad for me?
The short answer is yes. Toss them out, or simply keep a lid on them if they add nice decor to your home.
Paraffin is a petroleum-based wax which releases harmful toxins into the air which has been linked to asthma and lung cancer.
90% of soy crops are genetically modified and heavily sprayed with toxic pesticides. These toxins can be contained in the soy wax and spread through the air when lit.
what are the candle dimensions? how big are the candles?
We have 2 sizes:
8 oz (1 wick): 3.5" tall x 2.9" wide.
16 oz (2 wicks): 3.8" tall x 3.6" wide.
what type of wicks are used?
We use all-natural cotton wicks, primed with white beeswax.
are your candles 100% pure beeswax?
Yes, all Aire Candles are 100% pure beeswax sourced from local American beekeepers! We do not add any other type of filler wax such as soy, paraffin, coconut, etc. to the candles...it's purely beeswax.
are your candles pet safe?
Our candles are designed with animal safety in mind. The pure essential oils are mixed with beeswax, and the level of exposure is very low when used briefly in well-ventilated ares. However caution is needed when there is direct contact with pure essential oils, such as ingestion or direct application to your pet's skin or fur. If you have any concerns, you may also consult your veterinarian.
where do you source your essential oils from?
Our essential oils are sustainably-sourced from all over the world! All of our essential oils are 100% pure and therapeutic grade.
candle care
what are the candle burning instructions?
For the optimal long-lasting experience:
1. Trim the wick to 1/4" and remove wick debris before you light the candle for the first time.
2. Light the candle and make sure it stays lit for 3-4 hours, or until the wax pool has reached the outer edge of the jar.
3. Trim the wick to 1/4" before each time you want to relight the candle.
Precautions:
Burn within sight. Keep away from things that catch fire. Keep out of reach of children and pets. Never touch or move while lit, or until wax hardens. Do not burn on cold, wet or unstable surfaces. Stop use when ½” of wax remains. Do not extinguish with water. Discontinue use if glass is chipped or cracked.
why is the candle extinguishing itself?
First ensure there is not a draft in the room causing the candle to extinguish itself. If not, the very top of the wick may be burnt and may need to be trimmed to expose some fresh cotton. Simply trim a little bit of the wick and re-light the candle until a flame persists.
what should I do if my candle has tunneled?
Fixing a tunneled candle is challenging, but certainly possible! Try one of these:
1. Wrap tin foil around the edges when lit and this will help melt the wax on the edges (just allow for a hole at the top so smoke can escape),
2. Use a hairdryer or heatgun to melt the wax and even it out,
3. If you feel confident in this approach, you can place the unlit candle in an oven on low heat until the wax has smoothed out. Heat it to 175 degrees F, place the candle on a cookie sheet and pop the candle in the oven for about five/ten minutes. Turn on the oven light so you can keep an eye on the candle and make sure that it doesn’t get too warm.
To avoid additional tunneling, do not trim your wick until the tunnel has gone away.
why is the flame so big?
The flame can get very large if it's not properly trimmed. A long wick creates a tall flame and ultimately a quick burn. For best results, always trim your wick before lighting.
orders & shipping
can i return my item(s)?
We accept returns within 30 days of purchase on unused and undamaged merchandise. Please contact us for return instructions.
You may read our full refund policy here.
can i exchange for a different scent?
Unfortunately, we do not have an exchange program. If you would like to return the item, please contact us for return instructions.
how long will it take to get my order?
All orders are processed + shipped within 3-5 business days. Please allow for additional processing time around major sales or during holidays.
Once picked up and scanned in by the carrier, domestic orders shipped within the contiguous U.S. may take 3-15 business days to arrive, depending on location. AK, HI, and outlying territories may take longer.
International transit times are listed at checkout and depend on the destination.
Please note: once a package is shipped, the tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We are currently unable to replace missing or stolen packages.
what if my order was damaged in transit?
Please reach out to hello@airecandles.com with your order number and proof of damage to request a replacement within 48 hours of receiving your shipment.
Please avoid leaving your packages outside in the hot summer sun when possible. Thank you for your understanding!
my order is being marked as delivered, but i can find it.
As soon as a package leaves our Cape Cod headquarters, delivery time (including delays) is up to the carrier. We kindly ask that customers allow 3-5 business days from the delivery date for the package to hopefully find its way to the correct address. Sometimes carriers may mark a package as delivered before it actually reaches it's destination or in some cases, the package has been delivered to an Access Point/Locker for customer pickup. We recommend contacting the carrier directly with any shipping/delivery related issues since they'll have more information available.
We also encourage customers to double-check that your shipping address is correct before checking out; Aire Candle Co. is not liable for missing/lost/stolen packages due to incorrectly entered shipping information and we’re unable to request address changes with the carrier once the package has been processed.