Refund policy

Our products are shipped within 3-5 business days using the following carriers: USPS, UPS, FedEx. To return your product, you should first contact us through the contact form explaining the reason for return. We will respond with proper instructions on how to return the product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Returns
It is our hope that you’ll be completely satisfied with your purchase at aire candle co. We will give thoughtful consideration to your request for a return or credit of our products.  We accept returns on all unused merchandise in resellable condition within 14 days of purchase or shipment date when accompanied by an original store sales receipt or packing list and invoice with the exception of clearance items.  Gift certificates and Gift cards are also not returnable and have no cash value.  Within 14 days, we can refund your purchase via the original method of payment. We do not accept returns beyond 14 days.

Refund Process
When a return can be facilitated within 14 days of purchase, a refund will be credited back to your original method of payment, and will post approximately five to ten days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return.